Privacy policy

 

GRUPO VIDANTA GLOBAL PRIVACY POLICY (Updated May 2011)
At Grupo Vidanta, we value your business and, more importantly, your loyalty, and we recognize that privacy is an important issue. We have developed this Global Privacy Policy (this "Policy") to explain our practices regarding the personal information we collect when you visit this site and personal information obtained from other sources, such as written or verbal communications or information collected when you visit one of our properties.

Please read this Policy carefully before submitting personal information about you to us. Also, please note that this Policy does not apply to our processing of personal information on behalf of and subject to the instructions of third
parties such as exchange companies, credit card companies, companies that organize or offer tours or other travel arrangements, or other product or service providers.

 

Personal Information We Collect
At every touch point or guest interaction, we may collect personal information. In addition to any other information you may choose to provide to us, this personal information may include: your name and contact information; date of
birth; preferred communication methods; business name, title and business address; credit card details, including the three- or four-digit code that appears on the back of your credit card; member number; dates of arrival and departure; room and vacation preferences; annual income range; marital status; other interval ownership; travel history; and details on hotel, airline and rental car services you book. We may also record details on joint travelers.

 

Use of Personal Information Collected About You
We may use your personal information to provide the services you request from Grupo Vidanta such as to facilitate: reservations; exchanges; transportation; the purchase of a vacation package or Contracts for Lodging Rights and Services; debt collection; and other transactions. In addition, we may use the information to: improve Grupo Vidanta's services; provide you with the expected level of hospitality; provide you with information about meeting and event planning; verify your identity when you contact us.
We may also use details to send you newsletters, promotions and featured specials, to conduct online surveys  and contests via email, telephone or postal mail and to ensure our websites are of interest to you. If you apply for employment with Grupo Vidanta, we use the personal information you supply to process your job application.  Such information may include, among other things, education and employment history, desired salary scale, work permits, and any other information you feel is relevant to your application. If you apply for employment, any information about you which is obtained by us during the application process may be retained by us for purposes of considering your application for employment, as well as for more general management and research purposes, and any information about you which is obtained by us after employment may be retained by us for purposes of evaluating your performance, salary adjustments, promotions or demotions, as well as for more general management and research purposes.

 

How We Share Personal Information
We endeavor to provide you with the same level of service that you have come to expect from us regardless of where in the world you are. To provide this service, we may share your personal information with Grupo Vidanta affiliates or service providers that may be located in countries outside of your own. Although the data protection laws of these countries may vary from those in your own country, Grupo Vidanta will take appropriate steps to ensure that your personal information is handled as described in this Policy.

Service Providers: We may from time to time rely on service providers to provide certain products and services, such as credit card billing, reservations services, customer service, accounting services, collections, providing services in connection with our websites, communicating news and delivering promotional and transactional materials via email and direct mail, processing credit card  transactions, and conducting surveys and other marketing services.. Grupo Vidanta
will disclose personal  information to service providers as we deem appropriate.
Business Transactions: As we develop our business, we might sell, buy, restructure or reorganize businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, Grupo Vidanta may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
Other: In addition Grupo Vidanta may disclose personal information, with or without prior notice to you, in order to: (i) comply with applicable laws; (ii) respond to governmental inquiries or requests from public authorities; (iii) comply with valid legal process; (iv) protect the rights, privacy, safety or property of Grupo Vidanta, site visitors, guests, employees or the public; (v) permit us to pursue available remedies or limit the damages that we may sustain; (vi) enforce our site usage or other agreements; and (vii) respond to an emergency.

 

Sensitive Information
The term "sensitive information" refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.

 

Personal Information From Children
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

 

Non-Personal Information
When you visit and interact with this site, Grupo Vidanta and third parties with whom Grupo Vidanta has contracted to provide services to Grupo Vidanta, may collect non-personal information (for example, a catalog of the site pages you visit). As with many other sites, our site may use "cookies" or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove cookies at any time from your computer, you can delete them using your browser (consult your browser's "help" menu to learn how to delete cookies).

We also may collect data by using "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "pixel tags") that allow us to know when you visit our site. Through pixel tags, we obtain non-personal information or aggregate information (i.e., the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from) which can be used to enhance your online experience and understand traffic patterns.

In addition, we may use third party advertisers to serve advertisements on the Sites. Please note that these third party advertisers also may use cookies, pixel tags and other technologies to, among other things, enable such third arty advertisers to record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered. Grupo Vidanta does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.

Because non-personal information does not personally identify you, we may use or disclose such information for any purpose. In some instances, we may combine non-personal information with personal information (such as embedding e-mail addresses in cookies). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with this Policy.

 

Links to Third-Party Websites
Our site may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on third
party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

 

Protecting Personal Information
Grupo Vidanta will take appropriate measures to: (i) protect personal information collected against unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, consistent with applicable law. We also seek to require our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

 

Retaining Personal Information
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.

 

Special Offers and Promotions
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our services or invite you to events by email, telephone or post.  It is our intention to send you only email communications that will be useful to you and that you want to receive. 

Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email, or by notifying us by mail at Avenida Lazaro Cardenas 4070,  Fracc. Camino Real, Zapopan, Jalisco 45040 Mexico. We will process your request as soon as reasonably practical and in any event in no more than 10 days.  Please note, however, that if you "opt out" as described above, we will not be able to remove your personal information from the databases of affiliates, service providers or business partners with which we have already
provided your personal information as of the date of your opt-out request.

 

Legal
All matters related to this website, the content hereof and Grupo Vidanta’s privacy policy shall be governed by the laws of Jalisco, Mexico, and the courts thereof shall have exclusive jurisdiction over, and be the exclusive venue for, all matters related hereto.  Use of this website constitutes the user’s agreement and consent to the foregoing sentence.  Neither this website nor the content hereof are in no way intended as, nor may they be construed as, an offer by Grupo Vidanta to sell, or a solicitation of an offer to buy, timeshare, lodging rights or any product or service.

 

Policy Modifications
We may modify this Policy from time to time. When we make material changes to this policy we will post the revised policy on the homepage of our site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect.